Support Services
Our support services for SIEMENS industrial automation equipment can be tailored to meet your exact requirements, with prices starting from just £4,500 per year. You have 3 levels of cover to chose from for each unit...
- Bronze - Prices from £900 per unit/per annum including check ups every 3 months, 2 banked hours per unit and on-site response within 24 hours.
- Silver - Prices from £1,100 per unit/per annum including check ups every 2 months, 3 banked hours per unit and on-site response within 6 hours.
- Gold - Prices from £1,650 per unit/per annum including monthly check ups, 4 banked hours per unit and on-site response within 3 hours.
All plans include immediate telephone support, back-up management, initial system check and off site fire safe storage of back-ups.
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Costing Example
FAQ's
Do my banked hours have to be used for a particular unit?
No. Your banked hours can be used across any of the units covered by the contract.
I only want gold cover on one unit, is this ok?
To get Gold cover, your annual contract must be in excess of £16,500. Silver has a threshold of £11,000 and Bronze £4,500.
Can banked hours only be used for on site response?
No. Your banked hours can be used for anything including training, program modifications or on site response. Anything other than emergency on site response must be arranged in advance and is subject to availability.
Are banked hours carried on from one year to the next?
No. Your banked hours must be used within one year.
Can I download pricing details?
Yes. Just click here.
Do you only cover SIEMENS equipment?
No. We specialise in SIEMENS equipment. Please contact us for more information regarding non-SEIMENS equipment or bespoke systems.
What is the initial system check?
This is where we assess your system for vulnerabilities such as obsolete spares. We create a report detailing areas of concern and how we plan to address these issues. We also use this time to become familiar with the equipment and software in order to achieve the best fault rectification times possible.
Why do I need back-ups?
Software is a costly asset and it should be maintained like any piece of physical equipment. Losing a PLC's software could mean a very expensive re-write and huge amounts of system downtime.
What is back-up management?
Back-up management is a system we put in place in order to keep track of software changes and the reasons for these changes.
Finally...
If you have any further questions about our support plans or any other service, please feel free to contact us.